Support &
Operations

Support &
Operations

At your side, right from the start: support packages from German Edge Cloud.

Platforms, technologies, or new service providers – a change in the cloud infrastructure environment always raises questions and poses unexpected challenges.

German Edge Cloud knows and understands this. That’s why we’ve put together support packages that help you at every step of your migration and transition journey, using our many years of experience. Enjoy flexible booking and cancellation and your own contact person! And there’s no need to worry about a vendor lock-in thanks to active offboarding support.

Would you like more information about our support services?  

Please contact us

Support packages:

Migration and transition of your systems and applications

In cooperation with our cloud consulting colleagues, we prepare your migration or transition individually with you: from technology selection and testing to scenario planning with low operational risk. Furthermore, we ensure that all necessary resources are available and correctly configured, that roles and rights are mapped in a meaningful and comprehensible way, and that they can move smoothly to the new environment.

 

Onboarding of your divisions and employees

Experience has shown that a joint onboarding workshop makes all the difference when it comes to actually working with our systems. Half a day is usually enough to gain the necessary basic understanding of how to use our platforms. We make sure that your onboarding is carried out by the German Edge Cloud engineer who will continue to be responsible for you after the workshop. New customers receive the onboarding package at a preferential price – talk to us about the soonest possible start date.

 

Cloud native assessment

How close is your architecture to being “cloud native”? German Edge Cloud architecture advisors will work with you to find the answers and show you how applications need to be built in order to be cloud native and to function reliably across different availability zones.

 

24/7 support and on-call service

Available 24/7 for your application landscape: With the 24/7 on-call service, the German Edge Cloud experts are at your side around the clock and every day of the year to help resolve any technical issues. While you retain control of your application, we ensure the availability and scalability of the operating components.

 

Regular ITIL-compliant service reviews

The Service Review package complements all the usual quality assurance measures from which you as a German Edge Cloud customer already benefit. You determine how often and regularly we meet for the Service Review: Together we analyze how well your applications harmonize with our products and services and what optimization steps need to be taken. In doing so, we also take into account necessary modifications due to the constant changes in your market.  

Regular service calls at short intervals and detailed reports on the services are all part of the package.

And did you know that you can even extend this package with a dedicated service manager including your own slack channel?

 

Audit of our data centers

As one of the few cloud service providers, twice a year we offer you and your own service providers and customers not only individual reports but also the opportunity to physically inspect our data centers as part of an audit. This gives you the opportunity to gain an impression of the security-relevant measures and processes for yourself. We see it as an important part of our service that helps you reassure your customers that their data is secure.

 
 

We help improve your knowledge

The experts at German Edge Cloud are happy to share their knowledge with you
and to make sure your employees are ready for the latest digitalization challenges. 

Workshop

Kubernetes workshop

Attend our workshop to learn all about the advantages of Kubernetes, such as improved performance of the developers and their developments. We will also show you how to maintain a favorable cost/benefit ratio when using Kubernetes aaS.

Workshop

OpenStack workshop

OpenStack is a future-proof standard. In our workshop you will learn how cloud solutions based on OpenStack can reduce your costs, provide maximum flexibility, and ensure data security.

 
 

Remote technical support  

Click here to start a remote session with a technical advisor via TeamViewer Quick Support.

Remote technical support

Technical customer support

Phone: +49 69 2474718181
(Mon - Fri from 8 am to 6 pm)

E-Mail: support@gec.io

Technical Documentation

Here you will find an overview of the most important technical information related to our Kubernetes and OpenStack platforms.

Technical Documentation

 
 

Get the latest news from German Edge Cloud!

 
 

Contact

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Any questions? Then contact us now. Simply fill out the contact form – we will get in touch with you as soon as possible

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